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Challenges for Student Satisfaction of Internship Program in Hospitality and Tourism Industry in Vietnam
Journal of Quality Assurance in Hospitality & Tourism Pub Date : 2021-08-17 , DOI: 10.1080/1528008x.2021.1964414
Nga Thi Vo 1 , Linh Hoang Phuong Le 1 , Van Thi Thanh Lam 1
Affiliation  

ABSTRACT

The internship program is the most crucial supplemental training for students in practical skills, knowledge, and attitude necessary to adapt to the changing industrial world of hospitality and tourism. This exploratory study is to investigate the challenges that bachelor students of Hospitality and Tourism Management (H&T) often experience and need to overcome themselves through internship programs at enterprises in hotel, restaurant, travel, and tourism setting in Vietnam. Data from 400 valid answers out of 442 respondents who have experienced their internship programs through direct and online questionnaires was analyzed by SPSS to identify the industry-specific difficulties that trainees must overcome in order to attain satisfaction with the internship term. The results show the main challenges are communication and conduct, working hours, problem-solving skills, self-confidence, supervision, and working environment but physical requirements. The conclusions help not only future student interns for better preparation but also indicate the Hospitality and Tourism Training Schools and industry enterprises the preparedness for students in psychology and skills to experience the most satisfactory and fruitful internship, which plays essential role in attracting talents to remain in H&T industry and mark the effectiveness of university training program.



中文翻译:

越南酒店和旅游业实习项目学生满意度的挑战

摘要

实习计划是学生适应不断变化的酒店业和旅游业所必需的实践技能、知识和态度的最重要的补充培训。这项探索性研究旨在调查酒店和旅游管理 (H&T) 本科生经常遇到的挑战,并需要通过在越南的酒店、餐厅、旅游和旅游环境中的企业实习计划来克服自己的挑战。SPSS 分析了 442 名通过直接和在线问卷体验过实习计划的受访者中的 400 个有效答案的数据,以确定受训人员必须克服的行业特定困难才能获得对实习期的满意度。结果表明,主要挑战是沟通和行为、工作时间、解决问题的能力、自信、监督和工作环境,但对身体有要求。结论不仅有助于未来的实习生更好的准备,也表明酒店和旅游培训学校和行业企业在心理和技能方面的准备,让学生体验最满意和富有成效的实习,这对吸引人才留在大学起着至关重要的作用。 H&T 行业和标志大学培训计划的有效性。

更新日期:2021-08-17
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