Purpose

The purpose of this paper is to first, determine the implications of management control system (MCS) information characteristics for controlling the COVID-19 pandemic through four performance indicators (quality, speed of delivery, availability and cost-effectiveness) of the public health supply chain and second, the mediating effect of four dimensions (broad scope, timeliness, integration and aggregation) of the MCS on external integration, internal integration, customer integration and operational performance of public health institutions in Ghana.

Design/methodology/approach

Using covariance-based structural equations modelling and based on contingency theory, a hypothesized model was developed and tested. The sample involves a survey of 214 public health institutions in Ghana.

Findings

Both external and internal integration were found to have a significant positive effect on MCS information and, in turn, on the supply chain operational performance of public health institutions. Also, customer integration has a significant positive impact on the four dimensions with a corresponding impact on supply chain operational performance.

Practical implications

The paper provides practitioners and policymakers with the usefulness of the contingency paradigm in enhancing the supply chain network of public health institutions during epidemics, hence, the need to adopt and develop the contingency approach in designing MCS within the public health sector. Effective public health management through a collaborative process between stakeholders (suppliers, customers and personnel) will mitigate stockouts of medical supplies and systematic disruptions in the public health supply chain.

Originality/value

The MCSs – supply chain integration interaction on organizational performance is one of the areas that has received very little attention in the literature particularly in service-oriented organizations. In this regard, this paper represents one of the few studies in Africa that examines performance implications of MCS – supply chain nexus with respect to public health emergencies service-orientec organizations. The paper contributes to the literature by providing invaluable insights into the usefulness of the MCS in enhancing the supply chain performance of public health emergencies.

中文翻译：

---

突发公共卫生事件对大流行控制的管理控制与供应链运行绩效

目的

本文的目的是首先通过公共卫生供应的四个绩效指标（质量、交付速度、可用性和成本效益）确定管理控制系统 (MCS) 信息特征对控制 COVID-19 大流行的影响其次，MCS 四个维度（广泛性、及时性、整合性和聚合性）对加纳公共卫生机构的外部整合、内部整合、客户整合和运营绩效的中介作用。

设计/方法/方法

使用基于协方差的结构方程建模和基于权变理论，开发和测试了一个假设模型。样本涉及对加纳 214 家公共卫生机构的调查。

发现

发现外部和内部整合对 MCS 信息具有显着的积极影响，进而对公共卫生机构的供应链运营绩效产生显着的积极影响。此外，客户整合对四个维度都有显着的积极影响，对供应链运营绩效也有相应的影响。

实际影响

本文为从业者和政策制定者提供了应急范式在加强流行病期间公共卫生机构供应链网络方面的有用性，因此，有必要在公共卫生部门设计 MCS 时采用和发展应急方法。通过利益相关者（供应商、客户和人员）之间的协作过程进行有效的公共卫生管理，将减少医疗用品的缺货和公共卫生供应链的系统性中断。

原创性/价值

MCS——供应链整合对组织绩效的交互作用是文献中很少关注的领域之一，尤其是在面向服务的组织中。在这方面，本文代表了非洲为数不多的研究 MCS 的绩效影响的研究之一——供应链与公共卫生紧急情况服务导向组织的关系。本文通过提供关于 MCS 在提高突发公共卫生事件的供应链绩效方面的有用性的宝贵见解，为文献做出了贡献。