ABSTRACT

Technology is a driver of survival and profit for firms. For technology to create value, it should be implemented in products, processes and infrastructure. The impact of regulatory change on technology can be significant, but this topic has been less thoroughly explored than the impact of research and development and customer demands. Hence, researchers have struggled to explain why some firms are more successful than others in responding to regulatory change. The present study examines three major regulatory changes that occurred over a 25-year period in the Swedish life insurance industry, and how each change impacted technology. From these data, a picture of mitigation capabilities relative to regulatory change emerges. The complementary mitigation capabilities stand in contrast to the previous dyadic division between ordinary (or administrative) and dynamic (entrepreneurial) capabilities. Practical advice is offered on how to achieve business benefits from regulatory changes.

摘要

技术是企业生存和利润的驱动力。技术要创造价值，就应该在产品、流程和基础设施中实施。监管变化对技术的影响可能很大，但与研发和客户需求的影响相比，这个话题的探讨还不够彻底。因此，研究人员一直在努力解释为什么有些公司在应对监管变化方面比其他公司更成功。本研究考察了瑞典人寿保险业 25 年来发生的三项主要监管变化，以及每项变化如何影响技术。从这些数据中，出现了与监管变化相关的缓解能力图景。互补的缓解能力与之前的普通（或行政）和动态（创业）能力之间的二元划分形成鲜明对比。就如何从监管变化中获得商业利益提供了实用建议。