The circumstances surrounding the deaths during the COVID-19 pandemic and the subsequent mourning process transpired in completely atypical conditions. This study analyses the experience of losing a loved one without traditional, culture-specific rituals for saying goodbye, explores the different factors affecting the onset of mourning by family members and studies the existence of complicating risk factors associated with grief from this distinct type of loss. A qualitative, phenomenological and interpretive research study was undertaken through in-depth interviews of 48 informants, key and general, in the autonomous Community of Madrid. The interviews were conducted between July and November of 2020 and were followed by an interpretive categorical qualitative analysis. The principal results include (a) the finding that deaths caused by the pandemic are, due to their characteristics, a complicating factor for bereavement, (b) evidence that the professionals who supported these deaths with a holistic approach, facilitating the process for the family members, have been a determining factor in enabling the beginning of the mourning process and reducing anguish for the family members and (c) the conclusion that a need exists for a resignification of the funeral rite. Finally, before future crises, it is recommended that access protocols be developed for relatives, including methods that permit them to say goodbye to their loved ones, no matter the situation.

中文翻译：

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我不敢相信他们已经死了。在 COVID-19 大流行期间没有再见的死亡和哀悼

COVID-19 大流行期间的死亡情况以及随后的哀悼过程是在完全非典型的情况下发生的。本研究分析了在没有传统的、特定文化的告别仪式的情况下失去亲人的经历，探讨了影响家庭成员哀悼开始的不同因素，并研究了与这种不同类型的失去悲伤相关的复杂风险因素的存在. 通过对马德里自治区的 48 名主要和一般线人进行深入访谈，进行了定性、现象学和解释性研究。访谈于 2020 年 7 月至 11 月期间进行，随后进行了解释性分类定性分析。主要结果包括 (a) 发现大流行造成的死亡因其特征而成为丧亲的复杂因素，(b) 有证据表明，支持这些死亡的专业人员以整体方式支持这些死亡，促进了家庭的进程成员，一直是启动哀悼过程和减轻家庭成员痛苦的决定性因素，以及 (c) 得出结论认为有必要重新定义葬礼。最后，在未来发生危机之前，建议为亲属制定访问协议，包括允许他们与亲人告别的方法，无论情况如何。(b) 有证据表明，以整体方法支持这些死亡的专业人员，促进了家庭成员的进程，是启动哀悼过程和减轻家庭成员痛苦的决定性因素，以及 (c) 结论需要重新定义葬礼。最后，在未来发生危机之前，建议为亲属制定访问协议，包括允许他们与亲人告别的方法，无论情况如何。(b) 有证据表明，以整体方法支持这些死亡的专业人员，促进了家庭成员的进程，是启动哀悼过程和减轻家庭成员痛苦的决定性因素，以及 (c) 结论需要重新定义葬礼。最后，在未来发生危机之前，建议为亲属制定访问协议，包括允许他们与亲人告别的方法，无论情况如何。