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Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives
Tourism Management Perspectives ( IF 7.608 ) Pub Date : 2021-08-05 , DOI: 10.1016/j.tmp.2021.100862
A. Mandić 1 , J. Kennell 2
Affiliation  

The sustainable development of tourism is a major concern for destination management organisations (DMOs) in heritage tourism. Smart tourism advocates claim that technologically-driven innovations can help DMOs to optimise tourism development by addressing issues such as carrying capacity, stakeholder management and community involvement. This study enhances the understanding of smart tourism governance (SG), showing how contextual factors affect DMO perspectives of SG. A mixed-methods approach was used to investigate heritage tourism destinations in the United Kingdom. The results demonstrate that well-established DMOs do not perceive SG as potentially beneficial, as they already perform well in many areas in which SG promises improvements, such as citizen engagement, decision-making, and stakeholder engagement. Despite this, this research highlights the aspects of SG that these destinations can take advantage of as social inclusion, environmental performance and the provision of citizen-centric services. All of these can help heritage tourism destinations to optimise their tourism development. This research additionally demonstrates the effect of contextual factors, such as the level of public-sector support for tourism and the growing influence of non-tourism stakeholders in destination management, on DMO perceptions of SG and makes recommendations for how developments in the use of SG by DMOs can be made, in light of these.



中文翻译:

遗产旅游目的地的智能治理:背景因素和目的地管理组织的观点

旅游业的可持续发展是遗产旅游目的地管理组织 (DMO) 的主要关注点。智能旅游倡导者声称,技术驱动的创新可以通过解决承载能力、利益相关者管理和社区参与等问题来帮助 DMO 优化旅游发展。本研究增强了对智能旅游治理 (SG) 的理解,展示了背景因素如何影响 DMO 对 SG 的看法。使用混合方法调查英国的遗产旅游目的地。结果表明,成熟的 DMO 并不认为 SG 具有潜在的好处,因为它们已经在 SG 承诺改进的许多领域表现良好,例如公民参与、决策和利益相关者参与。尽管如此,这项研究强调了这些目的地可以利用的 SG 方面,如社会包容、环境绩效和提供以公民为中心的服务。所有这些都可以帮助遗产旅游目的地优化其旅游发展。该研究还证明了背景因素对 DMO 对 SG 的看法的影响,例如公共部门对旅游业的支持水平和非旅游利益相关者在目的地管理中日益增长的影响,并就如何发展 SG 的使用提出建议根据这些,可以通过 DMO 制作。所有这些都可以帮助遗产旅游目的地优化其旅游发展。该研究还证明了背景因素对 DMO 对 SG 的看法的影响,例如公共部门对旅游业的支持水平和非旅游利益相关者在目的地管理中日益增长的影响,并就如何发展 SG 的使用提出建议根据这些,可以通过 DMO 制作。所有这些都可以帮助遗产旅游目的地优化其旅游发展。该研究还证明了背景因素对 DMO 对 SG 的看法的影响,例如公共部门对旅游业的支持水平和非旅游利益相关者在目的地管理中日益增长的影响,并就如何发展 SG 的使用提出建议根据这些,可以通过 DMO 制作。

更新日期:2021-08-05
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