The aim of this investigation was to help select design criteria that highlight customer satisfaction, and thus improve the design quality in buildings, specifically in a building of a thermal hotel. The methodology is based on applying the Quality Function Deployment (QFD) technique to listen to the voice of the customer, in addition to the Analytic Hierarchy Process (AHP), which allows selection of the best design alternative. The literature shows that QFD–AHP methods have been tried in different areas of the building industry, but there are few examples of combining building design processes. In the study process, collaboration environments between stakeholders were established and the operability of the method used was tested with real actors. The matrix solutions realised in the horizontal and vertical sections of the framework of the model can be reused in different projects with different user demands. This added a modular and developable feature to the model. This study revealed that the most important customer needs, in order of importance, are “health”, “service”, “comfort”, and “functionality”. These are followed by “accessibility”, “aesthetics”, and “energy conservation”. According to the findings, QFD was shown to be an appropriate method for transferring customer (occupant) requirements to designs in the most accurate manner, given the complex structure of thermal hotel buildings.

中文翻译：

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基于 AHP-QFD 方法的热酒店设计

本次调查的目的是帮助选择突出客户满意度的设计标准，从而提高建筑的设计质量，特别是热酒店的建筑。该方法基于应用质量功能部署 (QFD) 技术来倾听客户的声音，此外还有层次分析过程 (AHP)，它允许选择最佳设计方案。文献表明 QFD-AHP 方法已经在建筑行业的不同领域进行了尝试，但很少有结合建筑设计过程的例子。在研究过程中，建立了利益相关者之间的协作环境，并通过真实参与者测试了所使用方法的可操作性。在模型框架的水平和垂直部分实现的矩阵解决方案可以在不同用户需求的不同项目中重复使用。这为模型添加了模块化和可开发的功能。这项研究表明，最重要的客户需求，按重要性排序，是“健康”、“服务”、“舒适”和“功能”。其次是“可达性”、“美学”和“节能”。根据调查结果，鉴于热力酒店建筑的复杂结构，QFD 被证明是一种以最准确的方式将客户（居住者）要求转移到设计的合适方法。按重要性依次为“健康”、“服务”、“舒适”和“功能”。其次是“可达性”、“美学”和“节能”。根据调查结果，鉴于热力酒店建筑的复杂结构，QFD 被证明是一种以最准确的方式将客户（居住者）要求转移到设计的合适方法。按重要性依次为“健康”、“服务”、“舒适”和“功能”。其次是“可达性”、“美学”和“节能”。根据调查结果，鉴于热力酒店建筑的复杂结构，QFD 被证明是一种以最准确的方式将客户（居住者）要求转移到设计的合适方法。