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Analyzing employee perspectives on the impact of COVID-19 on sustainable practices: a study of five-star hotels in India
Worldwide Hospitality and Tourism Themes Pub Date : 2021-08-03 , DOI: 10.1108/whatt-05-2021-0073
Kamakshi Mehta 1 , Shikha Sharma 1
Affiliation  

Purpose

Given the pace of global environmental degradation, companies and individuals alike are exploring ways and means of protecting the environment. In this context, the attitudes of hoteliers and their employees toward sustainability are key to the successful implementation of these practices. This paper aims to consider the impact of attitude development and COVID-19 on the sustainability performance of hotels. The study also explores contributions made by hotels to environmental sustainability and society more generally.

Design/methodology/approach

The study is based on interviews and survey questionnaires completed by employees of five-star hotels in India, and qualitative methods were used to process the data.

Findings

The findings of this study confirm the devastating impact of COVID-19 on both economic and societal sustainability in what otherwise would be a profitable sector of the economy.

Practical implications

The study has implications for hoteliers, the government, environmental agencies and for employees and could assist with the formulation of recovery packages by government and in the development of new standard operating procedures to enable hotels to step-up on the self-recovery path.

Originality/value

The paper provides an analysis of the direct effects of the pandemic on financial sustainability and its mediating impact on the efforts of hotels to attain sustainable environment.



中文翻译:

分析员工对 COVID-19 对可持续实践影响的看法:对印度五星级酒店的研究

目的

鉴于全球环境退化的步伐,公司和个人都在探索保护环境的方式方法。在这种情况下,酒店经营者及其员工对可持续发展的态度是成功实施这些实践的关键。本文旨在考虑态度发展和 COVID-19 对酒店可持续性绩效的影响。该研究还更广泛地探讨了酒店对环境可持续性和社会的贡献。

设计/方法/方法

该研究基于印度五星级酒店员工完成的访谈和调查问卷,并采用定性方法处理数据。

发现

这项研究的结果证实了 COVID-19 对经济和社会可持续性的破坏性影响,否则将是一个有利可图的经济部门。

实际影响

该研究对酒店经营者、政府、环保机构和员工都有影响,可以帮助政府制定恢复计划,并制定新的标准操作程序,使酒店能够走上自我恢复的道路。

原创性/价值

本文分析了大流行对财务可持续性的直接影响及其对酒店实现可持续环境的努力的中介影响。

更新日期:2021-10-09
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