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Assessing the impact of the COVID-19 pandemic on hospitality and tourism education in India and preparing for the new normal
Worldwide Hospitality and Tourism Themes Pub Date : 2021-07-30 , DOI: 10.1108/whatt-05-2021-0068
Vishesh Anna Joshi 1 , Ila Gupta 2
Affiliation  

Purpose

The COVID-19 pandemic has had serious and far-reaching consequences on every aspect of human life. As various countries went into lockdown, hospitality and tourism was badly affected and this has had an impact on hospitality and tourism education too. This paper aims to assess the impact of the pandemic on hospitality and tourism education in India and the effectiveness of mitigation strategies in support of the industry. The study also proposes recommendations for resilience-building.

Design/methodology/approach

A pilot survey using semi-structured interviews was conducted and followed by a detailed questionnaire-based survey of industry representatives and educators. Selected industry leaders were also interviewed to understand the industry perspective on the pandemic, the “new normal” and the expectations of post pandemic graduates. The study focuses on four main areas – (1) existing interrelationships between industry and academia, (2) the efficiency of Internet-based education during the pandemic, (3) the “new normal” and the expectations of graduates and (4) recommendations for resilience-building.

Findings

There is a perceived gap between academia and industry that needs to be bridged. We found that the pandemic is seriously affecting education with challenges ranging from technological issues, disparities and reduced enrolments to student behavioural issues. Most impacted was the practical training component in operational areas and especially in food production and services. It is now clear that education needs a shift in focus from the more traditional, operational aspects of hospitality and tourism to technological awareness, knowledge and soft skills development. The research also identified a need for better two-way communication and information exchange between industry and academia. In fact, the lessons learnt from the pandemic need to be communicated from industry to academia. This is important given that industry expects graduates to be adaptive, compassionate, able to multi-task, familiar with the principles of crisis management and proficient with technology.

Originality/value

The study analyses possible long-term effects and implications for the workforce of the future as the industry struggles to respond to the pandemic. The study also suggests possible avenues and methods for industry and academia to form more symbiotic relationships and become more resilient.



中文翻译:

评估 COVID-19 大流行对印度酒店和旅游教育的影响并为新常态做准备

目的

COVID-19 大流行对人类生活的方方面面都产生了严重而深远的影响。随着各国进入封锁状态,酒店业和旅游业受到严重影响,这也对酒店业和旅游教育产生了影响。本文旨在评估大流行对印度酒店和旅游教育的影响,以及支持该行业的缓解策略的有效性。该研究还提出了建立复原力的建议。

设计/方法/方法

进行了使用半结构化访谈的试点调查,然后对行业代表和教育工作者进行了基于问卷的详细调查。还采访了选定的行业领袖,以了解行业对大流行、“新常态”和大流行后毕业生的期望的看法。该研究侧重于四个主要领域——(1)产学界之间现有的相互关系,(2)大流行期间基于互联网的教育的效率,(3)“新常态”和毕业生的期望以及(4)建议用于抗灾能力建设。

发现

学术界和工业界之间存在着需要弥合的鸿沟。我们发现大流行正在严重影响教育,挑战从技术问题、差距和入学人数减少到学生行为问题。受影响最大的是业务领域的实践培训部分,尤其是食品生产和服务。现在很明显,教育需要将重点从酒店和旅游业的更传统的运营方面转移到技术意识、知识和软技能发展。该研究还确定了工业界和学术界之间需要更好的双向沟通​​和信息交流。事实上,从大流行中吸取的教训需要从工业界传达到学术界。

原创性/价值

该研究分析了随着该行业努力应对大流行,对未来劳动力可能产生的长期影响和影响。该研究还为工业界和学术界提出了可能的途径和方法,以形成更多的共生关系并变得更有弹性。

更新日期:2021-07-30
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