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Crisis management in practice: a dynamic process intertwined with daily work performance
Disasters ( IF 3.311 ) Pub Date : 2021-07-28 , DOI: 10.1111/disa.12506
Olof Oscarsson 1
Affiliation  

This paper explores how a social services unit in Sweden coped with the large influx of unaccompanied children during the refugee situation in 2015. Crisis management is approached using social practice theory to examine how everyday work practices and their constituent resources informed personnel's management of the chaotic circumstances. The research data consist of practice-based interviews with managerial staff from social services and operational staff at homes for unaccompanied children, as well as manuals and printed routines. The analysis demonstrates that they coped with the challenges posed by the refugee situation by adopting competences, mobilising meanings, and adapting material resources belonging to different practices of everyday work. The paper concludes by emphasising the importance of studying crisis management from a practice-based perspective as a complement to framing it as a static asset of organisations—governed by institutionalised practices—which has implications for defining what constitutes crisis management and who can become crisis managers.

中文翻译:

实践中的危机管理:与日常工作绩效交织的动态过程

本文探讨了瑞典的一个社会服务单位如何应对 2015 年难民局势期间大量无人陪伴的儿童涌入。危机管理采用社会实践理论来研究日常工作实践及其构成资源如何告知人员对混乱环境的管理. 研究数据包括对社会服务管理人员和无人陪伴儿童之家的运营人员进行的基于实践的访谈,以及手册和印刷例程。分析表明,他们通过采用能力、调动意义和调整属于日常工作不同实践的物质资源来应对难民局势带来的挑战。
更新日期:2021-07-28
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