ABSTRACT

Despite increasing scholarly interest in the phenomenon of quality culture, the existing literature is largely silent on or ambiguous concerning how to realise such a quality culture. In this paper, insights from the field of socio-technical systems design (STSD) are used to explore how to enhance a quality culture. STSD seems to be able to add to the realisation of a shared value of collective ownership and continuous improvement by using a systematic approach; by paying attention to cultural and psychological aspects, structural and managerial aspects, as well as by participation of lecturers, support staff and leadership. Research using the STSD approach in higher education is still scarce and, therefore, additional empirical studies are needed to explore the potential of STSD to enhance a quality culture.

摘要

尽管学术界对优质文化现象的兴趣日益浓厚，但现有文献在如何实现这种优质文化方面大多保持沉默或模棱两可。在本文中，来自社会技术系统设计（STSD）领域的见解被用来探索如何增强质量文化。STSD 似乎能够通过使用系统方法来实现集体所有权和持续改进的共享价值；通过关注文化和心理方面、结构和管理方面，以及讲师、支持人员和领导层的参与。在高等教育中使用 STSD 方法的研究仍然很少，因此，需要额外的实证研究来探索 STSD 提高质量文化的潜力。