ABSTRACT

The COVID-19 pandemic has led to enormous practical and emotional challenges for healthcare workers globally, including NHS staff. Psychological support provisions have been established by an NHS healthcare trust in the North of England, including 1:1 psychological support provided by the in-house psychology team. This study sought to understand how staff experienced the service, what worked well and what could be improved. Five participants who had accessed the staff support service took part in semi-structured interviews. Data were analysed using Interpretative Phenomenological Analysis (IPA). Three main themes emerged from the data: ‘The need for a flexible, responsive approach’, ‘Individual and group benefits’ and ‘The future of staff support: “we need to invest in staff mentally”’. Accessing the service was seen as personally and professionally rewarding for the NHS staff interviewed. These findings are discussed in relation to the relevant literature. Clinical implications, methodological limitations and directions for future research are discussed.

摘要

COVID-19 大流行给包括 NHS 工作人员在内的全球医护人员带来了巨大的实际和情感挑战。心理支持条款由英格兰北部的 NHS 医疗保健信托基金制定，包括由内部心理团队提供的 1:1 心理支持。这项研究旨在了解员工对服务的体验如何，哪些方面运作良好以及哪些方面可以改进。五名访问过员工支持服务的参与者参加了半结构化访谈。使用解释性现象学分析（IPA）分析数据。数据中出现了三个主要主题：“需要灵活、响应迅速的方法”、“个人和团体福利”和“员工支持的未来：“我们需要在精神上对员工进行投资”。对于接受采访的 NHS 工作人员来说，获得该服务被视为个人和专业上的奖励。这些发现将结合相关文献进行讨论。讨论了临床意义、方法学限制和未来研究的方向。