This study examines what workers do when their supervisor is not responsive to their voice. Based on mobilization theory and theories on organizational dissent, the authors hypothesize alternatives for workers expressing discontent when their initial complaints are ignored or punished by their supervisor under various co-worker support conditions. The hypotheses are tested using a large-N dataset while applying a vignette design. The findings show that workers are less likely to (repeat) voice within the organization and more likely to seek help outside the organization when a supervisor threatens to punish future voice endeavours. Co-workers’ supportive and participative responses to voice increase the likelihood that workers keep their voice within the organization and have mixed effects on the likelihood that workers seek support elsewhere.

这项研究调查了当他们的主管对他们的声音没有反应时工人会做什么。基于动员理论和组织异议理论，作者假设在各种同事支持条件下，当他们的最初抱怨被上司忽视或惩罚时，工人表达不满的替代方案。使用大N检验假设应用小插图设计时的数据集。调查结果表明，当主管威胁要惩罚未来的发言权时，员工不太可能（重复）在组织内发表意见，更有可能在组织外寻求帮助。同事对声音的支持和参与反应增加了员工在组织内保持发言权的可能性，并对员工在其他地方寻求支持的可能性产生了混合影响。