Purpose

The coronavirus pandemic has triggered a paradigm shift in all businesses, and given the restrictions that followed, hospitality and tourism has been significantly affected. This article identifies some emerging issues and trends in hospitality and tourism businesses related to this, and in so doing, it introduces the theme issue.

Design/methodology/approach

The article draws on recent reports and articles and on several rounds of discussion between academics, practitioners and other stakeholders to identify the issues arising, which are then explored in the articles featured in this theme issue.

Findings

The study findings reveal that the pandemic response has prompted advances in technology, profit management, training, service blueprinting and online education, coupled with industry integration, sustainability practices, housekeeping services, medical tourism and virtual tourism among others.

Originality/value

The theme issue sought to address the real-life issues that are impacting hospitality and tourism in India and some of the wider implications. This exploratory work is based on inputs from industry professionals, policymakers and other stakeholders in relation to the emerging issues and the formulation of strategies to mitigate the impact of the pandemic on hospitality and tourism businesses in India.

中文翻译：

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应对冠状病毒大流行：印度酒店和旅游企业面临的新问题和挑战

目的

冠状病毒大流行引发了所有企业的范式转变，鉴于随之而来的限制，酒店和旅游业受到了重大影响。本文确定了与此相关的酒店和旅游业务的一些新问题和趋势，并在此过程中介绍了主题问题。

设计/方法/方法

本文借鉴了最近的报告和文章，以及学者、从业者和其他利益相关者之间的几轮讨论，以确定出现的问题，然后在本主题问题的文章中进行了探讨。

发现

研究结果显示，大流行应对措施促进了技术、利润管理、培训、服务蓝图和在线教育的进步，以及行业整合、可持续发展实践、家政服务、医疗旅游和虚拟旅游等。

原创性/价值

主题问题旨在解决影响印度酒店业和旅游业的现实问题以及一些更广泛的影响。这项探索性工作基于行业专业人士、政策制定者和其他利益相关者就新出现的问题和制定战略以减轻大流行对印度酒店和旅游业的影响的投入。