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Changes in linguistic behaviors based on smart speaker task performance and pragmatic skills in multiple turn-taking interactions
Intelligent Service Robotics ( IF 2.5 ) Pub Date : 2021-07-23 , DOI: 10.1007/s11370-021-00374-7
Chaewon Park 1 , Yoonseob Lim 1 , Jongsuk Choi 1 , Jee Eun Sung 2
Affiliation  

In the current study, we conducted a Wizard-of-Oz experiment using a smart speaker to investigate how smart speakers’ task performance (success vs. failure) and pragmatic levels (high vs. low) alter users’ linguistic behaviors during multiple turn-taking conversations. The linguistic behaviors analyzed in this study included the mean length of utterance, give-up and topic development frequency. Furthermore, we examined what kinds of pragmatic skills smart speakers need to sustain multiple turn-taking interactions. The results suggest that smart speakers’ performance levels and pragmatic skills have different effects on linguistic behaviors. Task performance and the pragmatic levels of smart speaker did not change participants’ utterance lengths. Giving up on conversations when tasks were not successfully completed occurred more frequently with smart speakers with low pragmatic capabilities. Topic development occurred more frequently when people interacted with smart speakers with high pragmatic capabilities or when tasks were accomplished. The notable requisite pragmatic skills for smart speakers included the abilities to specify and describe information, react to indirect behavior, and appreciate humor/ironic humor. The findings of this study may have implications for designing dialogue for artificial conversational agents in various conversational settings.



中文翻译:

基于智能说话人任务表现和多轮轮换交互中的语用技能的语言行为变化

在当前的研究中,我们使用智能扬声器进行了绿野仙踪实验,以研究智能扬声器的任务性能(成功与失败)和语用水平(高与低)如何在多次回合中改变用户的语言行为 -进行对话。本研究分析的语言行为包括平均话语长度、放弃和话题发展频率。此外,我们还研究了智能扬声器需要什么样的实用技能来维持多个轮换互动。结果表明,智能说话者的表现水平和语用技能对语言行为有不同的影响。任务表现和智能扬声器的语用水平并没有改变参与者的话语长度。当任务没有成功完成时,放弃对话的情况会更频繁地发生在智能音箱的实用性较低的情况下。当人们与具有高语用能力的智能音箱互动或完成任务时,话题发展会更频繁地发生。智能扬声器显着的必备实用技能包括指定和描述信息、对间接行为做出反应以及欣赏幽默/讽刺幽默的能力。这项研究的结果可能对在各种对话环境中为人工对话代理设计对话有影响。智能扬声器显着的必备实用技能包括指定和描述信息、对间接行为做出反应以及欣赏幽默/讽刺幽默的能力。这项研究的结果可能对在各种对话环境中为人工对话代理设计对话有影响。智能扬声器显着的必备实用技能包括指定和描述信息、对间接行为做出反应以及欣赏幽默/讽刺幽默的能力。这项研究的结果可能对在各种对话环境中为人工对话代理设计对话有影响。

更新日期:2021-07-23
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