We, the Editors and Publisher of Services Marketing Quarterly, have retracted the following article:

Kotzé, T. & Mostert, P. (2021). Service-oriented high-performance work practices as predictors of retail employees’ work engagement and service climate perceptions. Services Marketing Quarterly. 10.1080/15332969.2021.1947084.

The article was mistakenly published as a duplicate of DOI: 10.1080/15332969.2020.1830638.

We have been informed in our decision-making by our policy on publishing ethics and integrity and the COPE guidelines on retractions.

The retracted article will remain online to maintain the scholarly record, but it will be digitally watermarked on each page as “Retracted”.

我们，《服务营销季刊》的编辑和出版商，已撤回以下文章：

Kotzé, T. & Mostert, P. (2021)。以服务为导向的高绩效工作实践作为零售员工工作参与度和服务氛围感知的预测指标。服务营销季刊。10.1080/15332969.2021.1947084。

该文章被错误地作为 DOI 的副本发布：10.1080/15332969.2020.1830638。

在我们的决策过程中，我们已经了解了关于出版道德和诚信的政策以及关于撤回的 COPE 指南。

被撤回的文章将保持在线状态以维护学术记录，但将在每页上以数字水印标记为“已撤回”。