Technology has become a crucial service medium also for higher education institutions (HEIs). Moreover, the experience of the COVID-19 pandemic significantly underscored the relevance of studies on e-services. This article analyzes the technological maturity of HEIs in Poland with the obtained results analyzed against the backdrop of the current pandemic. The study considers the overall level of universities’ virtualization, condition of their ICT infrastructure, IT services offered by public universities, and their use of advanced technologies. The results are analyzed in terms of two aspects: (1) the current technological maturity of HEIs in Poland and their ability to offer virtualized public services during the pandemic and (2) the dimensions of technological maturity that universities ought to focus on with a view to preventing the deterioration of e-services and their quality. Based on the above, recommendations are formulated in terms of improving flexibility to cope with the challenges of this difficult period.

技术也已成为高等教育机构 (HEI) 的重要服务媒介。此外，COVID-19 大流行的经历显着强调了电子服务研究的相关性。本文在当前大流行的背景下分析了波兰高校的技术成熟度，并分析了所获得的结果。该研究考虑了大学虚拟化的整体水平、其 ICT 基础设施的状况、公立大学提供的 IT 服务以及它们对先进技术的使用。从两个方面分析结果：(1) 波兰高等教育机构当前的技术成熟度及其在大流行期间提供虚拟化公共服务的能力，以及 (2) 大学应关注的技术成熟度维度，以防止电子服务及其恶化。质量。在此基础上，提出了提高灵活性以应对困难时期挑战的建议。