ABSTRACT

Supervisor communication competence was used to predict employee perceptions of supervisor credibility. In the study participants working in various industries completed measures of communication competence and credibility about their direct supervisor. Effective and appropriate communication were positively related to perceptions of credibility (competence, goodwill, and trustworthiness). Regression analyses indicated an interaction effect between effective and appropriate communication for each of the three credibility outcomes, where high amounts of effective and appropriate communication produced the highest credibility outcomes. Effective communication was the best predictor of competence, whereas appropriate communication was the best predictor of goodwill and trustworthiness.

摘要

主管沟通能力被用来预测员工对主管可信度的看法。在研究中，在不同行业工作的参与者完成了关于他们的直接主管的沟通能力和可信度的衡量标准。有效和适当的沟通与可信度（能力、善意和可信度）的认知呈正相关。回归分析表明，有效和适当的沟通对三个可信度结果中的每一个都有交互作用，其中大量有效和适当的沟通产生了最高的可信度结果。有效的沟通是能力的最佳预测指标，而适当的沟通是善意和可信度的最佳预测指标。