ABSTRACT

This study investigates the role of positive performance feedback for information and communications technology (ICT) users, who could have either low or high levels of self-control. It could, moreover, explain the impact of that technological pressure on the users’ performance, resulting in their achieving less. This study employs three techno-stressors, i.e. complexity, system errors, and work-overload in the experimental setting. By applying a contrast analysis, we confirm that the broaden-and-build theory explains that positive emotion can build the capabilities of ICTS users to cope with the pressured technostress. This research concludes that users with low self-control who receive positive feedback perform better than those who receive negative feedback. It implies that to succeed with the implementation of information systems and their applications. The users must undergo therapy to feel good in their cognitive flow and believe that this ICT cannot harm them. Likewise, the development managers could boost the users’ positive emotions, so they have more trust and better engagement with the information systems and applications. This research finally infers that the users’ cognition should be broadened and built with experiential values, improving their positive emotions.

摘要

本研究调查了积极的绩效反馈对信息和通信技术 (ICT) 用户的作用，这些用户可能具有低或高水平的自我控制。此外，它可以解释技术压力对用户表现的影响，导致他们的成就减少。本研究在实验环境中采用了三个技术压力源，即复杂性、系统错误和工作负荷。通过应用对比分析，我们证实了扩大和构建理论解释了积极情绪可以建立ICTS用户应对压力技术压力的能力。这项研究得出的结论是，接受积极反馈的自我控制能力低的用户比接受负面反馈的用户表现更好。这意味着要成功实施信息系统及其应用程序。用户必须接受治疗以使他们的认知流感觉良好，并相信这种 ICT 不会伤害他们。同样，开发经理可以提高用户的积极情绪，使他们对信息系统和应用程序有更多的信任和更好的参与。本研究最终得出结论，应该拓宽用户的认知，建立体验价值，提高他们的积极情绪。