Nowadays, municipalities can provide services to citizens through information technologies, improving their massification and access. These are generally provided based on a country’s laws, but digitalization dissimilarities and the lack of guidelines complicate an equilibrium in their provision between the different municipalities of a country. On the other hand, enterprise architectures can be used for standardization, convergence, and interoperability in electronic governments, as they allow a holistic perspective for viewing the information technology resources of a municipality and aligning them with their business strategy. The current proposal emerges in this scenario, with the objective of presenting a method for developing reference enterprise architectures based on e-services and its use in a specific case. Concretely, a reference enterprise architecture has been developed for a set of minimum e-services that must be provided by Chilean municipalities.

如今，市政当局可以通过信息技术为公民提供服务，改善他们的大众化和访问。这些通常是根据一个国家的法律提供的，但数字化的差异和缺乏指导方针使得一个国家不同城市之间的平衡变得复杂。另一方面，企业架构可用于电子政府中的标准化、融合和互操作性，因为它们允许从整体角度查看市政信息技术资源并将其与他们的业务战略保持一致。当前的提案出现在这种情况下，目的是提出一种开发基于电子服务的参考企业架构的方法及其在特定情况下的使用。具体来说，