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Colleague Support and Role Clarity in Promoting the Work Engagement of Frontliners in Malaysian Hotels
Performance Improvement Quarterly Pub Date : 2017-01-01 , DOI: 10.1002/piq.21234
Ling Suan Choo

This study investigates the role of two specific forms of job-based resource, colleague support and role clarity, in enhancing work engagement. Survey data collected from 166 frontline staff across 19 hotels located in Malaysia's Klang Valley were analyzed using the partial least squares approach. The results revealed surprising findings. In contrast with previous results, colleague support was shown to have a nonsignificant relationship with work engagement. In addition, the analysis demonstrated that role clarity enhances work engagement.

中文翻译:

促进马来西亚酒店前线工作参与的同事支持和角色明确

本研究调查了两种特定形式的基于工作的资源,同事支持和角色清晰度,在提高工作参与度方面的作用。使用偏最小二乘法分析了从位于马来西亚巴生谷 19 家酒店的 166 名一线员工收集的调查数据。结果揭示了令人惊讶的发现。与之前的结果相比,同事支持与工作投入之间的关系并不显着。此外,分析表明,角色清晰度提高了工作参与度。
更新日期:2017-01-01
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