ABSTRACT

This study explores hospitality competencies needed by the graduates of higher education institutions for their future employability within the industry based on Competency-Based Education. Using the Delphi method, the study involved a panel of industry from four- and five-star hotels in Malaysia as experts. It ends up with three rounds of data collection. Findings from the first round method revealed the experts agreed that 69 competencies are required within the industry. In the second round, the experts indicated that all the competencies are relevant for hospitality graduates’ future employability. The third round showed that the competencies were finalized under clusters, namely, Workplace, Personal Effectiveness, Management and Academic. In conclusion, Competency-Based Education has successfully determined the competencies required by the industry. Further, the study suggests a strong coordination from both educational providers and the industry in preparing hospitality graduates with competencies to enhance future employability and to survive the competitive environment.

摘要

本研究基于基于能力的教育，探讨高等教育机构毕业生未来在行业内的就业能力所需的酒店能力。使用德尔福方法，该研究涉及来自马来西亚四星级和五星级酒店的行业专家组作为专家。它以三轮数据收集结束。第一轮方法的结果显示，专家们一致认为该行业需要 69 项能力。在第二轮中，专家们表示，所有的能力都与酒店毕业生未来的就业能力有关。第三轮显示，胜任力是在工作场所、个人效能、管理和学术等集群下最终确定的。综上所述，基于能力的教育成功地确定了行业所需的能力。此外，该研究表明，教育提供者和行业在培养酒店毕业生的能力方面进行了强有力的协调，以提高未来的就业能力并在竞争环境中生存。