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Determinants of satisfaction among social entrepreneurs in e-Government services
International Journal of Information Management ( IF 21.0 ) Pub Date : 2021-07-12 , DOI: 10.1016/j.ijinfomgt.2021.102386
Rajesh Sharma 1 , Rajhans Mishra 2 , Abhishek Mishra 2
Affiliation  

Information Technology–enabled e-Governance outlets are being increasingly used in developing economies to facilitate the delivery of e-Government services. These outlets are managed by social entrepreneurs who serve as an intermediary between the citizen and the government. With social entrepreneurship and stakeholder theories as underpinnings and model validation with data from 232 respondents, the current work suggests that social entrepreneurs' satisfaction is derived from a positive public image and satisfaction with stakeholders. The two factors fulfill the entrepreneur’s communion motives and are derived from their economic well-being, an agency motive, which itself is an outcome of the e-Government website service quality. This study also establishes the intervening role of process and the government support for enhancing the social entrepreneur’s economic wellbeing. The study brings the unique perspectives of social entrepreneurship to e-Government service delivery and provides recommendations for policymakers to focus on the satisfaction of such intermediaries for sustainable inclusion into the digital mainstream.



中文翻译:

社会企业家对电子政务服务满意度的决定因素

发展中经济体越来越多地使用信息技术支持的电子政务网点,以促进电子政务服务的交付。这些网点由社会企业家管理,他们充当公民和政府之间的中介。以社会企业家和利益相关者理论为基础,并使用 232 名受访者的数据进行模型验证,目前的工作表明,社会企业家的满意度来自积极的公众形象和对利益相关者的满意度。这两个因素满足了企业家的共融动机,源于他们的经济福利,一种代理动机,它本身就是电子政务网站服务质量的结果。本研究还确定了过程和政府支持对提高社会企业家的经济福利的干预作用。该研究为电子政务服务提供带来了社会创业的独特视角,并为政策制定者提供了建议,以关注此类中介机构的满意度,以可持续地融入数字主流。

更新日期:2021-07-13
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