This study examines the effects of working-from-home during the COVID-19 pandemic on management-level hotel employees’ work engagement, burnout, and turnover intentions. The study demonstrates that working-from-home tends to be a double-edged blade that leads to both positive and negative employee behavioral outcomes. Findings reveal that while working-from-home is associated with a higher level of vigor, it magnifies the effects of absorption on burnout. In addition, due to work-home interference, working-from-home suppresses the positive effect of dedication and amplifies the negative effect of burnout on turnover intentions. The theoretical contributions and managerial recommendations are provided.

本研究调查了 COVID-19 大流行期间在家工作对酒店管理层员工的工作投入、倦怠和离职意向的影响。该研究表明，在家工作往往是一把双刃剑，会导致积极和消极的员工行为结果。调查结果显示，虽然在家工作与更高水平的活力相关，但它放大了专注对倦怠的影响。此外，由于工作与家庭的干扰，在家工作抑制了敬业度的积极影响，放大了倦怠对离职意向的消极影响。提供了理论贡献和管理建议。