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Evaluating the interactions of multi-dimensional value for sustainable product-service system with grey DEMATEL-ANP approach
Journal of Manufacturing Systems ( IF 12.1 ) Pub Date : 2021-07-12 , DOI: 10.1016/j.jmsy.2021.07.006
Xiahui Liu , Qianwang Deng , Guiliang Gong , Xingdong Zhao , Kexin Li

Thus far, researches related to sustainable product-service system (PSS) largely investigate the interrelationships of factors with a focus on consumer, and concentrate on the requirement identification for PSS design; few address the interactions of multiple value from different stakeholders in the sustainable PSS implementation. In this paper, the multi-dimensional value elements for sustainable PSS are recognized to maximize the mutual value among stakeholders and realize sustainable benefits in PSS, considering customer value perceptions, customer service requirements, sustainability potentials and partnership establishment simultaneously. Then the interdependencies of value elements are prioritized with a hybrid model, which incorporates Decision-Making Trial and Evaluation Laboratory (DEMATEL), Analytical Network Process (ANP) and grey theory. In accordance with cause-effect relationship, strength of interactions, as well as influential weight of criteria, the predominant value factors and the improvement direction for sustainable PSS are identified. The results of the present work can provide the decision-makers in manufacturing enterprise with theoretical guideline to implement sustainable PSS successfully from the perspective of multi-dimensional value coordination among different stakeholders.



中文翻译:

用灰色DEMATEL-ANP方法评估可持续产品服务系统多维价值的相互作用

迄今为止,与可持续产品服务系统(PSS)相关的研究主要以消费者为中心,研究各因素之间的相互关系,并集中在PSS设计的需求识别上;在可持续 PSS 实施中,很少涉及来自不同利益相关者的多种价值的相互作用。在本文中,可持续PSS的多维价值要素被认可,以最大化利益相关者之间的共同价值并实现PSS的可持续利益,同时考虑客户价值感知,客户服务要求,可持续性潜力和伙伴关系建立。然后使用混合模型优先考虑价值元素的相互依赖性,该模型包含决策试验和评估实验室(DEMATEL),分析网络过程(ANP)和灰色理论。根据因果关系、相互作用的强度以及标准的影响权重,确定可持续PSS的主导价值因素和改进方向。本工作的结果可以为制造企业的决策者从不同利益相关者之间多维价值协调的角度为成功实施可持续PSS提供理论指导。

更新日期:2021-07-12
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