In crises, relationships between organizations and publics are under pressure. Building or managing relationships in crises has attracted heated discussions among scholars in the field of public relations and business communication over the past few decades. To provide an updated systematic analysis of this area, this study presents a review of 131 published journal articles from 1997 to 2019. Findings identified theoretical and methodological trends in current relationship management research in crises. In addition, five themes of relationships in crises were demonstrated. These included the antecedents, outcomes, mediating/moderating role, networks and the process of relationships. Results also indicated that crisis communication strategies, crisis types and prior crisis history were key precursors of (re-)building relationships in the literature. Theoretical and practical implications were discussed.

中文翻译：

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检查危机中的组织-公共关系：对 1997 年至 2019 年更新文献的专题荟萃分析

在危机中，组织与公众之间的关系面临压力。在过去的几十年里，在危机中建立或管理关系引起了公共关系和商业传播领域学者的热烈讨论。为了提供对该领域的最新系统分析，本研究对 1997 年至 2019 年发表的 131 篇期刊文章进行了回顾。研究结果确定了当前危机中关系管理研究的理论和方法论趋势。此外，还展示了危机中关系的五个主题。这些包括前因、结果、中介/调节作用、网络和关系过程。结果还表明，危机沟通策略，危机类型和先前的危机历史是文献中（重新）建立关系的关键前兆。讨论了理论和实际意义。