ABSTRACT

Based on the open innovation theory, this study proposes a conceptual model of external search and organizational support as determinants of employee innovation in the hotel industry. We used structural equation modeling on quantitative survey data of 291 hotel employees to test the research hypotheses. The results indicate that external search and organizational support positively affect employee innovative behavior. While the results fully support the mediating effect of knowledge sharing on the relationship between external search and employee innovative behavior, they only partially support this effect on the relationship between organizational support and employee innovative behavior. The results also reveal that the interaction effect of external search and organizational support positively affects employee innovative behavior and is fully mediated by knowledge sharing. The study explores the antecedents of employee innovation from both outside and inside the organization and extends the open innovation paradigm to individual-level innovation research in hospitality.

摘要

基于开放式创新理论，本研究提出了一个外部搜索和组织支持作为酒店业员工创新决定因素的概念模型。我们对 291 名酒店员工的定量调查数据使用结构方程模型来检验研究假设。结果表明，外部搜索和组织支持正向影响员工创新行为。虽然结果完全支持知识共享对外部搜索与员工创新行为关系的中介作用，但仅部分支持这种对组织支持与员工创新行为关系的影响。结果还表明，外部搜索和组织支持的交互作用正向影响员工的创新行为，并且完全受知识共享的中介作用。该研究从组织外部和内部探索员工创新的前因，并将开放式创新范式扩展到酒店业的个人层面创新研究。