ABSTRACT

How do public servants diffuse public innovations in a bureaucratic and political environment that is fraught with tensions? Through a longitudinal case study, this research explores how tension management evolves with regard to two tensions observed in the diffusion process: control versus resistance and competing interests among stakeholders. Drawing upon three theoretical perspectives (contingency, paradox, and dialectic), the study shows that tension management strategies often evolve from simple to complex through a mechanism of joint learning. This study moves away from a traditional approach that considers tensions as barriers and argues that tensions can be engaged to move innovations forward.

摘要

公务员如何在充满紧张的官僚和政治环境中传播公共创新？通过纵向案例研究，本研究探讨了张力管理如何在扩散过程中观察到的两种张力演变：控制与阻力以及利益相关者之间的利益竞争。该研究借鉴三个理论观点（偶然性、悖论和辩证法），表明张力管理策略通常通过联合学习机制从简单演变为复杂。本研究摆脱了将紧张局势视为障碍的传统方法，并认为可以利用紧张局势来推动创新。