COVID-19 has brought an unexpected need for change within organizations, particularly regarding human resource management. The nature of this global crisis has meant that these processes remain under-systematized. The aim of this study, which uses an exploratory design and mixed-methods analysis, is to contribute to describing the changes in human resource management practices and processes that resulted from this pandemic and to present the outlook of human resource managers for the future. One hundred and thirty-six Portuguese companies participated in the study, with the answers provided by their human resource managers. Results show that the main changes have occurred in the processes of work and safety, training, work organization, recruitment and selection, induction and onboarding, and communication. The profiles that emerged showed an association between the level of change and size of the organization. There was an increase in the use of teleworking and layoffs, and a positive assessment of the organizations’ level of preparation and adaptation to this crisis. Human resource managers reported that the most evident changes in the future will be associated with the use of technology, teleworking, and work organization. These findings are of the upmost importance, as human resource managers are essential pillars in the adjustment of the organizations to this pandemic situation.

中文翻译：

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COVID-19 和人员管理：人力资源经理的观点

COVID-19 在组织内部带来了意想不到的变革需求，尤其是在人力资源管理方面。这场全球危机的性质意味着这些进程仍然不够系统化。本研究使用探索性设计和混合方法分析，旨在帮助描述由这种流行病导致的人力资源管理实践和流程的变化，并展示人力资源经理对未来的展望。136 家葡萄牙公司参与了这项研究，他们的人力资源经理提供了答案。结果表明，主要变化发生在工作与安全、培训、工作组织、招聘与选拔、入职与入职、沟通等环节。出现的概况显示了变革水平与组织规模之间的关联。远程办公和裁员的使用有所增加，并且对组织对这场危机的准备和适应水平进行了积极评估。人力资源经理报告说，未来最明显的变化将与技术的使用、远程办公和工作组织有关。这些发现是最重要的，因为人力资源经理是组织调整以适应这种大流行情况的重要支柱。人力资源经理报告说，未来最明显的变化将与技术的使用、远程办公和工作组织有关。这些发现是最重要的，因为人力资源经理是组织调整以适应这种大流行情况的重要支柱。人力资源经理报告说，未来最明显的变化将与技术的使用、远程办公和工作组织有关。这些发现是最重要的，因为人力资源经理是组织调整以适应这种大流行情况的重要支柱。