Purpose

Information technology infrastructure library (ITIL) is a commonly utilized IT service management execution technique that helps IT services to be planned, designed, selected, operated and continuously improved. ITIL procedures are utilized to measure the efficiency of IT service management procedures and their association with the accelerated system development of cloud systems. The challenges faced in IT deployment and maintenance management significantly restrict cloud computing services' reliability. Therefore, this article aims to review a comprehensive study of the role of cloud computing on the ITIL processes.

Design/methodology/approach

Each enterprise strives to stay competitive in the market and offers the services its consumers are looking for, all in line with cost-effectiveness and client needs. The ITIL framework provides best practice guidance for IT service management that includes a collection of ample publications supplying detailed guidelines on the management of IT functions, processes, responsibilities and roles associated with IT service management. On the other hand, the way companies employ IT services with an effect on the role of enterprise infrastructure is altered by cloud computing. Hence, the investigation makes utilization of a systematic literature review (SLR) detailing crucial success factors of cloud computing execution in ITIL. The authors have recognized 35 valuable contributions, providing a comprehensive view of study in this field, of which 22 papers were found according to some filters that have been analyzed in this article. Selected articles are presented in two groups, including cloud service and cloud service providers.

Findings

Owing to the overall expense of execution and problems with combining the ITIL approach with the existing organizational IT strategic strategy, ITIL adoption has begun to wane over the last few years. An established methodology for ITIL deployment that will assure long-term success for those wanting to use private cloud procurement will be the most important inference that can be taken from this article. ITIL offers a perfect platform to execute and support cloud applications effectively. IT will prevent cloud sprawl and instability, reduce the likelihood of service interruption and optimize customer loyalty by merging humans, procedures and technologies into hybrid environments.

Research limitations/implications

This survey is more aimed at specialists such as IT experts; so, further evaluations must also be carried out in order to understand the company's views on the risks and advantages of adopting ITIL. In addition, non-English articles are not discussed in this article.

Practical implications

The study outcomes would help suppliers of cloud computing services assess their service quality and ensure customer satisfaction with the quality of cloud computing services. The outcomes will also supply a reference for cloud infrastructure customers to assess and choose various kinds of cloud computing services.

Originality/value

An SLR with perspectives from ITIL professionals and business studies is the benefit of this report. By offering a more thorough framework that helps companies achieve efficiency, effectiveness and creativity in ITIL execution, this article would be useful for ITIL clients, decision-makers and developers.

中文翻译：

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全面研究云计算对信息技术基础设施库 (ITIL) 流程的作用

目的

信息技术基础设施库（ITIL）是一种常用的IT服务管理执行技术，可帮助规划、设计、选择、运营和持续改进IT服务。ITIL 程序用于衡量 IT 服务管理程序的效率及其与云系统加速系统开发的关联。IT部署和维护管理面临的挑战极大地制约了云计算服务的可靠性。因此，本文旨在对云计算对 ITIL 流程的作用进行全面研究。

设计/方法/途径

每个企业都努力保持市场竞争力，并根据成本效益和客户需求提供消费者正在寻找的服务。ITIL 框架为 IT 服务管理提供了最佳实践指南，其中包括大量出版物，这些出版物提供了与 IT 服务管理相关的 IT 功能、流程、职责和角色管理的详细指南。另一方面，公司采用 IT 服务的方式对企业基础设施的作用产生影响，云计算改变了这种方式。因此，调查利用了系统文献综述 (SLR)，详细说明了 ITIL 中云计算执行的关键成功因素。作者认可了 35 项有价值的贡献，为该领域的研究提供了全面的视角，其中 22 篇论文是根据本文分析过的一些过滤器找到的。所选文章分为两组，包括云服务和云服务提供商。

发现

由于执行的总体费用以及将 ITIL 方法与现有组织 IT 战略战略相结合的问题，ITIL 的采用在过去几年中开始减弱。可以从本文中得出的最重要的推论将确保那些希望使用私有云采购的人获得长期成功的 ITIL 部署既定方法。ITIL 提供了一个完美的平台来有效地执行和支持云应用程序。IT 将通过将人员、程序和技术合并到混合环境中来防止云蔓延和不稳定，降低服务中断的可能性并优化客户忠诚度。

研究局限性/影响

这项调查更多地针对 IT 专家等专家；因此，还必须进行进一步的评估，以了解公司对采用 ITIL 的风险和优势的看法。另外，非英文文章不在本文讨论之列。

实际影响

研究成果将有助于云计算服务供应商评估其服务质量，确保客户对云计算服务质量的满意度。成果也将为云基础设施客户评估和选择各类云计算服务提供参考。

原创性/价值

从 ITIL 专业人士和商业研究的角度来看 SLR 是本报告的好处。通过提供一个更全面的框架来帮助公司在 ITIL 执行中实现效率、有效性和创造力，本文将对 ITIL 客户、决策者和开发人员有用。