Many Americans living in poverty rely on a constellation of social services to meet their consumption needs. This article explores the conditions under which social service programs enhance or detract from holistic well-being, from recipients’ perspectives. Depth interviews with 45 rural and urban recipients reveal, through a power–justice–access model, that holistic well-being extends beyond access to social service programs to include power to choose and control resource outcomes and justice (respect) in recipients’ experiences with elements of the social service ecosystem (design, practices, actors, resources). Theoretically, focusing on the social service ecosystem allows a broader understanding of holistic well-being than is possible through a resource-based or dyadic perspective. In terms of policy, the findings suggest the need to include subjective, versus solely objective, approaches in assessing the performance of the social service ecosystem in meeting consumption needs. Finally, the authors offer a practical principle termed “sensitized standardization,” whereby, at the local level, needs are addressed in relation to the context of recipients’ daily lives and the macro structure of the social service ecosystem.

中文翻译：

---

社会服务生态何时满足消费需求？从接受者的角度看整体幸福的权力-正义-获取模型

许多生活在贫困中的美国人依靠一系列社会服务来满足他们的消费需求。本文从接受者的角度探讨了社会服务计划在哪些条件下增强或削弱了整体福祉。对 45 名农村和城市接受者的深度访谈揭示，通过权力-正义-获取模型，整体福祉超出了获得社会服务计划的范围，包括选择和控制资源结果的权力以及接受者在与他人接触的经历中的正义（尊重）。社会服务生态系统的要素（设计、实践、参与者、资源）。从理论上讲，关注社会服务生态系统可以比通过基于资源的或二元视角更广泛地理解整体福祉。在政策方面，调查结果表明，在评估社会服务生态系统在满足消费需求方面的表现时，需要采用主观方法而不是完全客观的方法。最后，作者提出了一个称为“敏感标准化”的实用原则，即在地方层面，根据接受者的日常生活和社会服务生态系统的宏观结构来解决需求。