ABSTRACT

This work aims to explore the perceived accessibility of adapted toilets according to the user’s perspective, indicating the relevance of their attributes and features for persons with reduced mobility. There are recent studies addressing accessibility, but few focus on adapted toilets, making this study of adapted toilets in Brazil unique. A total of 98 disabled users with restricted mobility and carers took part in a survey after using adapted toilets. The study sample variance resulted in 27 attributes, distributed in eight factors: accessories, transit ability, access, hydro sanitary facilities, facilities, openings, safety, and ergonomic comfort. Multiple linear regression analysis was applied to identify attributes with impact on general satisfaction. The results identified three primary attributes in terms of design, execution and improvement of the user experience. Findings demonstrate a gap between the recommended standards and what the user perceives to be important, which has ramifications for the further development of standards and the design and construction of adapted toilets. The implication is that it is necessary to pay more attention to what the users need, and thus help to improve the users’ experience, satisfaction and wellbeing.

摘要

这项工作旨在根据用户的角度探索改造厕所的感知可达性，表明它们的属性和特征与行动不便的人的相关性。最近有一些研究解决了无障碍问题，但很少关注改装厕所，这使得这项关于巴西改装厕所的研究独一无二。共有 98 名行动不便的残疾用户和护理人员在使用改造厕所后参加了一项调查。研究样本方差产生了 27 个属性，分布在 8 个因素中：配件、运输能力、通道、水力卫生设施、设施、开口、安全性和人体工程学舒适度。应用多元线性回归分析来识别对总体满意度有影响的属性。结果确定了设计方面的三个主要属性，执行和改进用户体验。调查结果表明，推荐标准与用户认为重要的标准之间存在差距，这对标准的进一步发展以及改造厕所的设计和建造产生了影响。这意味着有必要更加关注用户的需求，从而有助于提高用户的体验、满意度和幸福感。