This article reports the results of a research aimed to evaluate the ability of a haptic interface to improve the user experience (UX) with virtual museum systems. In particular, two user studies have been carried out to (1) compare the experience aroused during the manipulation of a 3D printed replica of an artifact with a pen-like stylus with that aroused during the interaction (visual and tactile) with a 3D rendering application using a haptic interface and PC monitor, and (2) compare the users’ perceived usability and UX among a traditional mouse-based desktop interface, haptic interface, and haptic gamified interface based on the SUS scale and the AttrakDiff2 questionnaire. A total of 65 people were involved. The considered haptic application is based on the haptic device Omega 6 produced by Force Dimension, and it is a permanent attraction of the Museo Archeologico Nazionale delle Marche. Results suggest that the proposed haptic interface is suitable for people who commonly use mouse-based computer interaction, but without previous experience with haptic systems, and provide some insights useful to better understand the role of haptic feedback and gamification in enhancing UX with virtual museums, and to guide the development of other similar applications in the future.

中文翻译：

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触觉反馈和游戏化在虚拟博物馆系统中的作用

本文报告了一项研究的结果，该研究旨在评估触觉界面通过虚拟博物馆系统改善用户体验 (UX) 的能力。特别是，已经进行了两项用户研究，以 (1) 比较在使用笔状触控笔操作人工制品的 3D 打印复制品期间产生的体验与在与 3D 渲染交互（视觉和触觉）过程中产生的体验使用触觉界面和 PC 显示器的应用程序，以及 (2) 基于 SUS 量表和 AttrakDiff2 问卷比较传统的基于鼠标的桌面界面、触觉界面和触觉游戏化界面之间的用户感知可用性和 UX。共有65人参与。所考虑的触觉应用基于 Force Dimension 生产的触觉设备 Omega 6，它是 Museo Archeologico Nazionale delle Marche 的永久景点。结果表明，所提出的触觉界面适用于通常使用基于鼠标的计算机交互但以前没有触觉系统经验的人，并提供一些有用的见解，以更好地理解触觉反馈和游戏化在增强虚拟博物馆用户体验中的作用，并指导未来其他类似应用的开发。