This study evaluates whether and how internal communication efforts are connected to racial minority employees’ coping strategies for workplace discrimination. Using a survey with 453 full-time employees, we found that racial minority employees were likely to choose emotion-focused rather than problem-focused coping strategies when experiencing discrimination at work, which in turn impacted the relational and behavioral employee outcomes. Transparent communication was found to reduce the negative impacts of discrimination experiences while increasing the motivation of adopting problem-focused approaches.

中文翻译：

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应对职场种族歧视：内部沟通的作用

本研究评估内部沟通工作是否以及如何与少数族裔员工应对工作场所歧视的策略相关联。通过对 453 名全职员工的调查，我们发现少数族裔员工在工作中遇到歧视时可能会选择以情绪为中心而非以问题为中心的应对策略，这反过来又会影响员工的人际关系和行为结果。研究发现，透明沟通可以减少歧视经历的负面影响，同时增加采用以问题为中心的方法的动机。