In addition to disrupting the hotel industry, Airbnb has been portrayed in the media as significantly diminishing the quality of life of residents in neighborhoods where it is available. There is little empirical research to support such rhetoric, particularly as provided by the residents themselves. To address this gap, the present study uses the social exchange theory framework to develop and test two alternative models of residents' attitudes towards Airbnb. Findings indicate that residents are generally positive towards Airbnb, perceiving higher positive than negative impacts. Moreover, those residents who possess more knowledge of Airbnb, engage more with their communities, and perceive potential benefits from Airbnb also perceive higher positive impacts, while the need for regulation serves as the key determinant of residents' perceptions of Airbnb's negative impacts. The positive impacts, in turn, have a stronger direct effect on residents' support for Airbnb, and tourism more generally, than the dampening effect of Airbnb's negative impacts. Quality of life was not found to have a significant mediating effect on these relationships, a finding that contradicts previous discourse and opens up avenues for future research on the role of this important construct.

除了扰乱酒店业之外，Airbnb 还被媒体描述为大大降低了可用社区居民的生活质量。很少有实证研究支持这种言论，尤其是居民自己提供的言论。为了解决这一差距，本研究使用社会交换理论框架来开发和测试居民对 Airbnb 态度的两种替代模型。调查结果表明，居民普遍对 Airbnb 持积极态度，认为积极影响高于消极影响。此外，那些对 Airbnb 有更多了解、更多地与社区接触并认为 Airbnb 的潜在好处的居民也感受到了更高的积极影响，而监管需求是居民的关键决定因素。Airbnb 负面影响的看法。反过来，积极影响对居民对 Airbnb 和更普遍的旅游业的支持具有更强的直接影响，而不是 Airbnb 负面影响的抑制作用。没有发现生活质量对这些关系有显着的中介作用，这一发现与之前的论述相矛盾，并为未来研究这一重要构念的作用开辟了道路。