Non-rail autonomous public transport vehicles have emerged over the last few years. Technical progress in automation has resulted in a growing number of autonomous shuttle pilot experiments. Although these systems are technologically feasible, determining the extent to which they correspond to users’ needs and expectations remains a major issue. In order to answer that question, we conducted a systematic review which synthesizes the literature regarding the acceptability and willingness to use this type of autonomous public transport. This literature review allowed us to identify 39 documents addressing 70 factors of acceptability, acceptance and usage of non-rail autonomous public transport vehicles. The most cited factors in the literature concern service characteristics (times, schedules, fares) and safety issues (road-safety, on-board security). Factors related to automation level, comfort and access to the vehicle feature appear to a lesser extent. Acceptance is also related to personal factors, such as socio-demographics, travel habits, and personality. This review could be of interest to designers and manufacturers of non-rail autonomous public transport vehicles, as well as policy makers, and assist with the successful implementation of autonomous public transport services which are better adapted and meet the needs of all potential users.

过去几年出现了非铁路自动公共交通车辆。自动化的技术进步导致了越来越多的自主穿梭机试点实验。尽管这些系统在技术上是可行的，但确定它们在多大程度上符合用户的需求和期望仍然是一个主要问题。为了回答这个问题，我们进行了系统回顾，综合了有关使用这种类型的自主公共交通的可接受性和意愿的文献。这篇文献综述使我们能够确定 39 份文件，涉及非铁路自动公共交通车辆的可接受性、接受性和使用性的 70 个因素。文献中引用最多的因素涉及服务特性（时间、时刻表、票价）和安全问题（道路安全、机上安全）。与自动化水平、舒适度和车辆功能访问相关的因素似乎较少。接受度还与个人因素有关，例如社会人口统计、旅行习惯和个性。本次审查可能会引起非铁路自主公共交通车辆的设计者和制造商以及政策制定者的兴趣，并有助于成功实施更好地适应并满足所有潜在用户需求的自主公共交通服务。