ABSTRACT

This exploratory qualitative study focuses on two issues: (1) an examination of the emotions that participants expect to feel when visiting a heritage site presenting death and atrocities; and (2) the emotions they feel during the visit. The study is based on 43 semi-structured interviews with participants from Israel, Poland, and Germany. The findings revealed the centrality of negative emotions that emerge at a heritage site, and the co-existence of positive/pleasant and negative/unpleasant emotions such as pride, satisfaction, frustration, sadness, and anger. Additionally, the findings showed the interlinks between the on-site presence, the intensity of the emotional experience, and its memorability. The findings highlight the significant role of negative/unpleasant emotions for the conceptualization of heritage tourism and distinguish it from other types and forms of tourism.

摘要

这项探索性的定性研究侧重于两个问题：（1）考察参与者在参观呈现死亡和暴行的遗产地时期望感受到的情绪；(2) 他们在访问期间感受到的情绪。该研究基于对来自以色列、波兰和德国的参与者的 43 次半结构化访谈。研究结果揭示了遗产地出现的负面情绪的中心地位，以及积极/愉快和消极/不愉快情绪的共存，例如自豪、满足、沮丧、悲伤和愤怒。此外，研究结果显示了现场存在、情感体验的强度和它的记忆性之间的相互联系。