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Measuring users’ satisfaction of the road network using structural equation modeling
International Journal of Sustainable Transportation ( IF 3.963 ) Pub Date : 2021-06-21 , DOI: 10.1080/15568318.2021.1934916
Khaled Shaaban 1 , Kiran Shakeel 2 , Taha Hossein Rashidi 2 , Inhi Kim 3
Affiliation  

Abstract

The satisfaction of road users is one of the main goals of any highway authority. This study evaluates and identifies factors that affect users' satisfaction with the road network. A questionnaire was used to collect the data in this study. The survey questions were categorized into four latent variables through exploratory factor analysis and confirmatory factor analysis: road conditions with respect to drive, safety management, road conditions while ongoing construction, and road user satisfaction. Structural equation modeling was used to explore the satisfaction of users while accounting for latent constructs affecting their behavior. The results showed that factors related to safety management and policies regarding construction activities were significantly related to users’ satisfaction. These findings indicate that as long as traffic safety and disruptions are managed appropriately, road users are satisfied with their driving experience. Several strategies were recommended to improve these factors. The method described in the study can provide highway authorities and public agencies with a useful guideline to identify factors that affect road users’ satisfaction.



中文翻译:

使用结构方程模型测量用户对道路网络的满意度

摘要

道路使用者的满意度是任何公路当局的主要目标之一。本研究评估并确定了影响用户对道路网络满意度的因素。本研究采用问卷调查方式收集数据。通过探索性因素分析和验证性因素分析,将调查问题分为四个潜在变量:与驾驶相关的路况、安全管理、施工期间的路况和道路使用者满意度。结构方程模型用于探索用户的满意度,同时考虑影响其行为的潜在结构。结果表明,与施工活动的安全管理和政策相关的因素与用户满意度显着相关。这些发现表明,只要妥善管理交通安全和干扰,道路使用者就会对他们的驾驶体验感到满意。推荐了几种策略来改善这些因素。研究中描述的方法可以为公路当局和公共机构提供有用的指导,以确定影响道路使用者满意度的因素。

更新日期:2021-06-21
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