This article addresses a topic that has rarely been addressed in the available scientific literature, according to our knowledge. It comprehensively defines citizens’ trust in the services, identifies the factors influencing this type of trust, and proposes a model for establishing and maintaining holistic trust. The research described in the article is based on the analysed publicly available literature in the field of trust (in general and specific types of trust) and intelligence services, while offering its definition of trust (in general) and holistic trust.

中文翻译：

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公民对情报服务的信任模型

据我们所知，本文讨论了一个在现有科学文献中很少涉及的主题。它全面定义了公民对服务的信任，识别了影响这种信任的因素，并提出了建立和维护整体信任的模型。本文中描述的研究基于对信任（一般和特定类型的信任）和情报服务领域的公开文献进行分析，同时提供了信任（一般）和整体信任的定义。