Verbal and behavioral manifestations of anti-Black biases have been shown to be quite common in many full-service restaurant establishments. Such explicit expressions of anti-Black biases have been linked with servers’ endorsement of racial stereotypes depicting Black Americans as undesirable customers and their self-reported proclivities to withhold effort from their Black clientele. However, there have been limited efforts to advance our understanding of the broader consequences associated with working in an environment wherein Black customers are observed to be stereotyped, denigrated, and mistreated. In response, this research note presents results from an exploratory study assessing the relationships between observing anti-Black expressions in the workplace, employees’ job satisfaction, and their turnover intentions. In two relatively large and demographically diverse samples of current restaurant workers, observing expressions of anti-Black bias in restaurant workplaces was found to be associated with diminished levels of job satisfaction and greater intentions to quit in the next 6 months. This study adds to the growing list of financial and operational costs that restaurant operators are at risk of incurring as a result of some of their employees expressed anti-Black attitudes and discriminatory actions.

反黑人偏见的口头和行为表现已被证明在许多全方位服务的餐厅机构中非常普遍。这种对反黑人偏见的明确表达与服务器认可将美国黑人描述为不受欢迎的客户的种族刻板印象以及他们自我报告的对黑人客户不努力的倾向有关。然而，我们对在黑人客户被视为刻板印象、诋毁和虐待的环境中工作的更广泛后果的理解方面所做的努力有限。作为回应，本研究报告提供了一项探索性研究的结果，该研究评估了在工作场所观察反黑人表达、员工的工作满意度和离职意向之间的关系。在当前餐馆工作人员的两个相对较大且人口统计学上不同的样本中，发现在餐馆工作场所中观察到的反黑人偏见的表达与工作满意度的降低和未来 6 个月内更大的辞职意愿有关。这项研究增加了越来越多的财务和运营成本清单，因为他们的一些员工表达了反黑人的态度和歧视行为，因此餐馆经营者可能会承担风险。