The aims of this study are to gain further insight into the contingent performance effects of repository knowledge management systems (KMS) use. While prior research has laid the foundations, a nuanced understanding of the interplay between the individual's personal and social knowledge bases and KMS usage behaviors is missing. Drawing from prior information systems literature, we identify two components of KMS use, usage frequency and usage intensity. We examine the influence of knowledge bases on individual performance, and the moderating influence of the usage behaviors. We test the hypothesized research model on usage and performance data from 18,219 real estate agents. We find support for different pathways to individual performance based on configurations of knowledge bases and usage behavior. Overall, the study provides an integrated view of the interplay between the three constituents of technology-based learning – cognition, behavior, and performance.

本研究的目的是进一步了解知识库知识管理系统 (KMS) 使用的偶然性能影响。虽然先前的研究奠定了基础，但缺少对个人和社会知识库与 KMS 使用行为之间相互作用的细致理解。从先前的信息系统文献中，我们确定了 KMS 使用的两个组成部分，使用频率和使用强度。我们研究了知识库对个人表现的影响，以及使用行为的调节影响。我们对来自 18,219 名房地产经纪人的使用和绩效数据的假设研究模型进行了测试。我们根据知识库和使用行为的配置找到了对个人表现的不同途径的支持。全面的，