ABSTRACT

When a major, acute crisis happens, preparedness agencies will strengthen their command and control structure. From an organisational point of view, the present paper, taking the case of the Norwegian police, sheds light on the appropriateness of changing the organisational structure in response to the crisis. Based on research interviews with crisis managers, it investigates how they experience the change of command structure and, subsequently, the effect on the management of the crisis. The analysis generated four findings. First, activities in the control room increase at the same time as the crisis organisation is reorganising. Second, the change leads to uncertainties between the crisis managers in terms of roles and responsibilities which can potentially impede the crisis management. Third, human factors affect the information flow between the managers. Lastly, the control room operators feel themselves to be the outsiders of the crisis management. The dynamics of the findings are further discussed by applying structural-instrumental and institutional perspectives. The study is relevant in respect of understanding the interaction between the formal and informal organisational aspects within crisis management.

摘要

当重大、严重的危机发生时，防备机构将加强其指挥和控制结构。从组织的角度来看，本文以挪威警方为例，阐明了改变组织结构以应对危机的适当性。基于对危机管理人员的研究访谈，调查他们如何体验指挥结构的变化，以及随后对危机管理的影响。该分析产生了四个发现。首先，控制室的活动在危机组织重组的同时增加。其次，这种变化导致危机管理者之间在角色和职责方面的不确定性，这可能会阻碍危机管理。第三，人为因素影响管理者之间的信息流动。最后，控制室操作员觉得自己是危机管理的局外人。通过应用结构工具和制度观点进一步讨论了研究结果的动态。该研究与理解危机管理中正式和非正式组织方面之间的相互作用有关。