Journal of Ambient Intelligence and Humanized Computing ( IF 3.662 ) Pub Date : 2021-06-14 , DOI: 10.1007/s12652-021-03322-6 Marco Romano , Paloma Díaz , Ignacio Aedo
In the context of smart communities, it is essential an active and continuous collaboration between citizens, organizations and institutions. There are several cases where citizens may be asked to participate such as in public decision-making process by informing, voting or proposing projects or in crisis management by sharing precise and timely information with other citizens and emergency organizations. However, these opportunities do not automatically result in participatory practices sustained over time. Mobile technologies and social networks provide the substratum for supporting formal empowerment, but citizen engagement in participation processes is still an open issue. One of the techniques used to improve engagement is gamification based on the humans’ predisposition to games. So far, we still lack studies that can prove the advantage of gamified systems respect to non-gamified ones in civic participation context. In this work, we present a between-group design experiment performed in the wild using two mobile applications enabling civic participation, one gamified and the other not. Our results highlight that the gamified application generates a better user experience and civic engagement.
中文翻译:
无游戏化:游戏化真的可以促进公民参与吗?受控田间试验
在智能社区的背景下,公民、组织和机构之间的积极和持续合作至关重要。有几种情况可能会要求公民参与公共决策过程,例如通过通知、投票或提议项目或通过与其他公民和应急组织共享准确及时的信息来参与危机管理。然而,这些机会不会自动导致参与式实践随着时间的推移而持续。移动技术和社交网络为支持正式赋权提供了基础,但公民参与参与过程仍然是一个悬而未决的问题。用于提高参与度的技术之一是游戏化基于人类对游戏的倾向。到目前为止,我们仍然缺乏可以证明游戏化系统在公民参与背景下相对于非游戏化系统的优势的研究。在这项工作中,我们展示了一个在野外进行的组间设计实验,使用两个移动应用程序实现公民参与,一个游戏化,另一个没有。我们的结果强调,游戏化应用程序产生了更好的用户体验和公民参与。