Dubbed as road warriors in the popular press, there is a select group of business traveling dealmakers that take at least four trips by commercial airline and stay in hotels at least thirty-five nights in a given year. These high value employees have often been subjected to cost-focused travel policies potentially to the detriment of their well-being. From a theoretical viewpoint, the boundaries of the existing sales literature are expanded to show how this unique group of salespeople, road warriors, face stressors and how these relate to major sales focused outcomes (job satisfaction, organizational commitment, and turnover intentions). Further, this study adds an additional construct, travel friction, into the literature, yielding support for the importance of developing our understanding of this construct. Travel friction is found as a significant antecedent to both work-family conflict and emotional exhaustion. Moreover, through emotional exhaustion both travel friction and work-family conflict ultimately manifest in reduced job satisfaction, diminished organizational commitment, and increased attrition risk. The lack of business travel in the short-term due to the global pandemic offers corporate travel managers a unique opportunity to pause and recalibrate their travel policies to focus more on traveler well-being. Practical suggestions from travel experts that can potentially help to mitigate travel friction among road warriors are offered.

被大众媒体称为“公路勇士”的有一群精选的商务旅行交易商，他们在一年中至少乘坐商业航空公司四次旅行并在酒店中至少住三十五晚。这些高价值员工经常受到以成本为中心的差旅政策的约束，这可能会损害他们的福祉。从理论的角度来看，现有销售文献的界限得到了扩展，以展示这群独特的销售人员、道路勇士如何面对压力，以及这些与主要的以销售为重点的结果（工作满意度、组织承诺和离职意向）之间的关系。此外，这项研究在文献中增加了一个额外的结构，即旅行摩擦，支持了我们对这个结构的理解的重要性。旅行摩擦被认为是工作家庭冲突和情绪衰竭的重要前因。此外，通过情绪耗竭，旅行摩擦和工作家庭冲突最终都表现为工作满意度降低、组织承诺减少和流失风险增加。由于全球大流行，短期内商务旅行的缺乏为企业旅行经理提供了一个独特的机会，可以暂停和重新调整他们的旅行政策，以更多地关注旅行者的福祉。提供了来自旅行专家的实用建议，这些建议可能有助于减轻道路勇士之间的旅行摩擦。减少组织承诺，增加流失风险。由于全球大流行，短期内商务旅行的缺乏为企业旅行经理提供了一个独特的机会，可以暂停和重新调整他们的旅行政策，以更多地关注旅行者的福祉。提供了来自旅行专家的实用建议，这些建议可能有助于减轻道路勇士之间的旅行摩擦。减少组织承诺，增加流失风险。由于全球大流行，短期内商务旅行的缺乏为企业旅行经理提供了一个独特的机会，可以暂停和重新调整他们的旅行政策，以更多地关注旅行者的福祉。提供了来自旅行专家的实用建议，这些建议可能有助于减轻道路勇士之间的旅行摩擦。