Over the past 20 years, many cities across the United States have adopted a range of information and communication technologies (ICTs) to make it easier for residents to get informed, communicate their preferences, and hold public officials accountable. In this paper, we ask two questions. First, are service requests and responses illustrative of existing neighborhood differences across a city? Second, do patterns of request and response differ by the type of complaint made to the city? We leverage data from the city of Milwaukee, Wisconsin, to examine neighborhood variation in service requests and subsequent response times to those complaints. Our analysis makes a number of important contributions to the current literature on ICTs, including providing a more nuanced understanding of how types of requests vary by neighborhood context, and a more comprehensive picture of how requests and response times reveal social and racial disparities across the city.

在过去的 20 年中，美国的许多城市都采用了一系列信息和通信技术 (ICT)，使居民更容易了解情况、传达他们的偏好并追究公职人员的责任。在本文中，我们提出两个问题。首先，服务请求和响应是否说明了整个城市现有的邻里差异？其次，请求和响应的模式是否因向城市提出的投诉类型而异？我们利用威斯康星州密尔沃基市的数据来检查服务请求的邻里变化以及对这些投诉的后续响应时间。我们的分析对当前有关 ICT 的文献做出了许多重要贡献，包括提供对请求类型如何因邻里环境而异的更细致入微的理解，