The coronavirus disease 2019 (COVID-2019)-induced changes in the workplace present a timely opportunity for human resource management practitioners to consider and remediate the deleterious effects of noise, a commonly cited complaint of employees working in open-plan office (OPO) environments. While self-reports suggest that OPO noise is perceived as a stressor, there is little experimental research comprehensively investigating the effects of noise on employees in terms of their cognitive performance, physiological indicators of stress, and affect. Employing a simulated office setting, we compared the effects of a typical OPO auditory environment to a quieter private office auditory environment on a range of objective and subjective measures of well-being and performance. While OPO noise did not reduce immediate cognitive task performance compared to the quieter environment, it did reduce psychological well-being as evidenced by self-reports of mood, facial expressions of emotion, and physiological indicators of stress in the form of heartrate and skin conductivity. Our research highlights the importance of using a multimodal approach to assess the impact of workplace stressors such as noise. Such an approach will allow HR practitioners to make data-driven recommendations about the design and modification of workspaces to minimize negative effects and support employee well-being.

中文翻译：

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开放式办公室噪音压力大：模拟工作环境中的多模态压力检测

2019 年冠状病毒病 (COVID-2019) 引起的工作场所变化为人力资源管理从业人员提供了一个及时的机会来考虑和补救噪音的有害影响，这是在开放式办公室 (OPO) 环境中工作的员工经常提到的抱怨. 虽然自我报告表明 OPO 噪音被认为是一种压力源，但很少有实验研究全面调查噪音对员工的认知表现、压力生理指标和情感的影响。采用模拟办公室环境，我们比较了典型 OPO 听觉环境与更安静的私人办公室听觉环境对一系列客观和主观幸福感和绩效测量的影响。虽然与较安静的环境相比，OPO 噪音并没有降低即时认知任务的表现，但它确实降低了心理健康，这可以通过自我报告的情绪、情绪的面部表情以及以心率和皮肤电导率形式的压力生理指标来证明. 我们的研究强调了使用多模式方法来评估工作场所压力源（如噪音）影响的重要性。这种方法将允许人力资源从业者就工作空间的设计和修改提出数据驱动的建议，以最大限度地减少负面影响并支持员工的福祉。我们的研究强调了使用多模式方法来评估工作场所压力源（如噪音）影响的重要性。这种方法将允许人力资源从业者就工作空间的设计和修改提出数据驱动的建议，以最大限度地减少负面影响并支持员工的福祉。我们的研究强调了使用多模式方法来评估工作场所压力源（如噪音）影响的重要性。这种方法将允许人力资源从业者就工作空间的设计和修改提出数据驱动的建议，以最大限度地减少负面影响并支持员工的福祉。