This case study introduces an innovation and development concept for agile software tools for the improvement of the productivity and customer experience of forest services. This need was recognized in the context of the opening of forest data and the development of service platforms for a forest-based bioeconomy in Finland. The forest services that were studied covered a continuum from a single type of work, e.g., soil preparation and young stand management through timber procurement, to comprehensive forest property management services. The study concentrated on the needs of micro-, small, and medium-sized enterprises (SMEs), which provide either retail- or business to business (B2B) services as sub-contractors. In addition, the challenges and bottlenecks in service processes detected by other stakeholders were considered. The prevailing service processes were conceptually modelled in order to search for opportunities for improvements in business and ecosystem services, i.e., agile software concepts. For example, we examined whether it would be possible to create opportunities for flexible operational models for precision, resilience, and protection of valuable microsites in forests. These software concepts were developed and evaluated in co-operation with the stakeholders in a co-creative workshop. The technological feasibility and commercial viability of the concepts, as well as the desirability for the customer were considered. The results of this business development process—i.e., agile software concepts and their anticipated benefits—were provided for further evaluation. In addition to the practical implications of this kind of innovation process tested, the potential of these kinds of agile tools for the further development of knowledge-intensive service processes was further discussed.

中文翻译：

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芬兰森林服务的数字化转型——改进业务流程的案例研究

本案例研究介绍了敏捷软件工具的创新和开发概念，以提高森林服务的生产力和客户体验。在芬兰开放森林数据和开发以森林为基础的生物经济服务平台的背景下，这种需求得到了认可。所研究的森林服务涵盖了从单一类型的工作（例如通过木材采购进行整地和幼林管理）到综合森林资产管理服务的连续体。该研究侧重于作为分包商提供零售或企业对企业 (B2B) 服务的微型、小型和中型企业 (SME) 的需求。此外，还考虑了其​​他利益相关者发现的服务流程中的挑战和瓶颈。对流行的服务流程进行了概念建模，以寻找改进业务和生态系统服务的机会，即敏捷软件概念。例如，我们研究了是否有可能为灵活的操作模型创造机会，以实现精确、恢复和保护森林中有价值的微型站点。这些软件概念是与利益相关者在一个共同创造的研讨会中合作开发和评估的。考虑了这些概念的技术可行性和商业可行性，以及客户的需求。此业务开发过程的结果（即敏捷软件概念及其预期收益）被提供用于进一步评估。除了测试这种创新过程的实际意义外，