Counselling is not a well-understood concept. Many people who haven’t undergone counselling believe a counsellor’s role is to listen to a person tell their problem and then ‘help’ them by giving advice about what they should do. Children and young people struggle with the idea that a counsellor is not a human form of Google. It is not easy for them to hear that their problem is complex and that sometimes working out an action plan themselves, with guidance from a trained counsellor, offers better value to their lives in the long run. Kids Helpline is an Australian child and youth-focused telephone and online counselling service with a long-term view of what ‘helping’ looks like. The free-call 24/7 counselling line challenges young clients to see beyond the immediate gratification of receiving instantaneous ‘answers’ to problems, and to value more highly the process of learning problem-solving and decision-making skills, transferable from issue to issue over the course of a lifetime. This article seeks to highlight the early intervention and prevention role that child helplines play in young people’s lives, encouraging and strengthening children and young people’s early forays into exploring consequential thinking. The article describes the processes used by Kids Helpline counsellors to encourage children and young people to become action planners, and demonstrates young people’s capacity to appreciate complexity and personal development.

中文翻译：

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“不要只听：告诉我该怎么做！”

咨询并不是一个很好理解的概念。许多没有接受过咨询的人认为，咨询师的作用是倾听一个人讲述他们的问题，然后通过提供关于他们应该做什么的建议来“帮助”他们。儿童和年轻人对辅导员不是谷歌的人类形式的想法感到困惑。他们很难听到自己的问题很复杂，有时在受过训练的辅导员的指导下自己制定行动计划，从长远来看会为他们的生活带来更大的价值。Kids Helpline 是澳大利亚的一项以儿童和青少年为重点的电话和在线咨询服务，从长远角度看待“帮助”的样子。免费电话 24/7 咨询热线挑战年轻客户超越立即收到问题“答案”的即时满足，并更加重视学习解决问题和决策技能的过程，这些技能可以在一生中从一个问题转移到另一个问题。本文旨在强调儿童求助热线在青少年生活中的早期干预和预防作用，鼓励和加强儿童和青少年早期探索结果性思维的尝试。这篇文章描述了儿童帮助热线顾问用来鼓励儿童和年轻人成为行动计划者的过程，并展示了年轻人理解复杂性和个人发展的能力。本文旨在强调儿童求助热线在青少年生活中的早期干预和预防作用，鼓励和加强儿童和青少年早期探索结果性思维的尝试。这篇文章描述了儿童帮助热线顾问用来鼓励儿童和年轻人成为行动计划者的过程，并展示了年轻人理解复杂性和个人发展的能力。本文旨在强调儿童求助热线在青少年生活中的早期干预和预防作用，鼓励和加强儿童和青少年早期探索结果性思维的尝试。这篇文章描述了儿童帮助热线顾问用来鼓励儿童和年轻人成为行动计划者的过程，并展示了年轻人理解复杂性和个人发展的能力。