Despite evidence supporting the application of health and well-being policies and practices in the workplace, small and medium-sized enterprises (SMEs) still struggle to manage health at work. To address this gap, this research explores the role of a new occupational health (OH) adviceline assisting and managing health at work within SMEs. From our qualitative data we develop a typology of managerial response patterns, which can be summarised into four behavioural types: business case behaviour, social model behaviour, protective behaviour, and avoidant behaviour. The study posits that both the business case and the social justice arguments need to be acknowledged while implementing and managing health and well-being initiatives in SMEs. However, the combination of these two models is very difficult to achieve, and in addition to an OH adviceline, other interventions need to be implemented to support SMEs.

尽管有证据支持在工作场所应用健康和福利政策和做法，但中小企业 (SME) 仍然在努力管理工作中的健康。为了弥补这一差距，本研究探讨了新的职业健康 (OH) 咨询热线在协助和管理中小企业工作中的健康方面的作用。根据我们的定性数据，我们开发了管理响应模式的类型学，可以将其概括为四种行为类型：商业案例行为、社会模型行为、保护行为和回避行为。该研究认为，在中小企业实施和管理健康和福利计划时，需要承认商业案例和社会正义论点。然而，这两种模式的结合是很难实现的，而且除了一个 OH 咨询热线，