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Examining the Examiners: Students' Privacy and Security Perceptions of Online Proctoring Services
arXiv - CS - Human-Computer Interaction Pub Date : 2021-06-10 , DOI: arxiv-2106.05917
David G. Balash, Dongkun Kim, Darikia Shaibekova, Rahel A. Fainchtein, Micah Sherr, Adam J. Aviv

In response to the Covid-19 pandemic, educational institutions quickly transitioned to remote learning. The problem of how to perform student assessment in an online environment has become increasingly relevant, leading many institutions and educators to turn to online proctoring services to administer remote exams. These services employ various student monitoring methods to curb cheating, including restricted ("lockdown") browser modes, video/screen monitoring, local network traffic analysis, and eye tracking. In this paper, we explore the security and privacy perceptions of the student test-takers being proctored. We analyze user reviews of proctoring services' browser extensions and subsequently perform an online survey (n=102). Our findings indicate that participants are concerned about both the amount and the personal nature of the information shared with the exam proctoring companies. However, many participants also recognize a trade-off between pandemic safety concerns and the arguably invasive means by which proctoring services ensure exam integrity. Our findings also suggest that institutional power dynamics and students' trust in their institutions may dissuade students' opposition to remote proctoring.

中文翻译:

审查考官:学生对在线监考服务的隐私和安全认知

为应对 Covid-19 大流行,教育机构迅速过渡到远程学习。如何在在线环境中进行学生评估的问题变得越来越重要,导致许多机构和教育工作者转向在线监考服务来管理远程考试。这些服务采用各种学生监控方法来遏制作弊,包括受限(“锁定”)浏览器模式、视频/屏幕监控、本地网络流量分析和眼动追踪。在本文中,我们探讨了被监考学生的安全和隐私观念。我们分析用户对监考服务浏览器扩展的评论,然后进行在线调查 (n=102)。我们的调查结果表明,参与者担心与考试监考公司共享的信息的数量和个人性质。然而,许多参与者也认识到大流行安全问题与监考服务确保考试完整性的可以说是侵入性的手段之间的权衡。我们的研究结果还表明,机构权力动态和学生对其机构的信任可能会阻止学生反对远程监考。
更新日期:2021-06-11
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