Autonomous mobile delivery robots are used as a way to improve efficiency in hospitals and reduce staff workload amongst a growing workforce shortage in healthcare. These two case studies investigated the usability, acceptability and functionality of two GoCart delivery robots at two different healthcare settings. The GoCart robots assisted with delivering blood and urine samples at a pathology laboratory and delivering meals at a residential care facility during a two-week period. A total of 50 participants (direct and secondary users, and managers) were interviewed about their experiences with the robot and answered questions about its design and functionality, safety and security, usability and their overall attitudes towards having the robot at their facility. Results showed that the participants from both sites thought the robots could be a good addition to their facilities to improve efficiency and reduce staff workload. The robot was received more positively at the residential care facility than the pathology laboratory. Improvements still need to be made to adapt the robots to each site before implementing the GoCarts long term, including changes to the size and screen. These case studies demonstrate that autonomous mobile delivery robots could be a useful addition to residential care facilities and pathology laboratory sites. Overall, this research adds to the current evidence showing potential uses for delivery robots and highlights important design considerations.

在医疗保健劳动力日益短缺的情况下，自主移动交付机器人被用作提高医院效率和减少员工工作量的一种方式。这两个案例研究调查了两个 GoCart 送货机器人在两个不同的医疗保健环境中的可用性、可接受性和功能。GoCart 机器人在为期两周的时间内协助在病理实验室提供血液和尿液样本，并在住宅护理机构提供膳食。共有 50 名参与者（直接和次要用户以及管理人员）接受了关于他们使用机器人的体验的采访，并回答了有关其设计和功能、安全和保障、可用性以及他们对在其设施中使用机器人的总体态度的问题。结果表明，两个站点的参与者都认为机器人可以很好地补充他们的设施，以提高效率并减少员工的工作量。与病理实验室相比，住宅护理机构对机器人的接受度更高。在长期实施 GoCarts 之前，仍需要进行改进以使机器人适应每个站点，包括更改大小和屏幕。这些案例研究表明，自主移动交付机器人可能是住宅护理设施和病理实验室站点的有用补充。总体而言，这项研究增加了当前显示送货机器人潜在用途的证据，并强调了重要的设计考虑因素。与病理实验室相比，住宅护理机构对机器人的接受度更高。在长期实施 GoCarts 之前，仍需要进行改进以使机器人适应每个站点，包括更改大小和屏幕。这些案例研究表明，自主移动交付机器人可能是住宅护理设施和病理实验室站点的有用补充。总体而言，这项研究增加了当前显示送货机器人潜在用途的证据，并强调了重要的设计考虑因素。与病理实验室相比，住宅护理机构对机器人的接受度更高。在长期实施 GoCarts 之前，仍需要进行改进以使机器人适应每个站点，包括更改大小和屏幕。这些案例研究表明，自主移动交付机器人可能是住宅护理设施和病理实验室站点的有用补充。总体而言，这项研究增加了当前显示送货机器人潜在用途的证据，并强调了重要的设计考虑因素。这些案例研究表明，自主移动交付机器人可能是住宅护理设施和病理实验室站点的有用补充。总体而言，这项研究增加了当前显示送货机器人潜在用途的证据，并强调了重要的设计考虑因素。这些案例研究表明，自主移动交付机器人可能是住宅护理设施和病理实验室站点的有用补充。总体而言，这项研究增加了当前显示送货机器人潜在用途的证据，并强调了重要的设计考虑因素。